Shipping & Returns
Shipping conditions
We do not ship to PO Boxes.
To guarantee the quality of our service, all our shipments are insured against loss or theft.
For more information please contact our customer service.
Delivery times for the Peninsula and Portugal are from 1 to 3 working days (as long as we have immediate stock) – (from receipt of payment) (in the case of not having stock, the customer will be informed of the manufacturing and delivery time of the product) (Customized products will normally be sent 15 business days from the completion of the design project and the start-up of the manufacture of the molds (this time will be subject and will be variable to the volume-quantity of molds to be manufactured), at all times the client will be informed of the entire procedure until the day of final delivery of the product).
Delivery times for the rest of European countries are from 2 to 7 working days (as long as we have stock) (from receipt of payment) (in the case of not having stock, the customer will be informed of the manufacturing and delivery time of the product ) (Customized products will normally be sent 15 business days from the completion of the design project and the start-up of mold manufacturing (this time will be subject to and will vary depending on the volume-quantity of molds to be manufactured), in At all times the client will be informed of the entire procedure until the day of the final delivery of the product).
The delivery times for the rest of NON-EUROPEAN countries are from 3 to 10 working days (as long as we have stock) – (from receipt of payment) – (in the case of not having the stock, the customer will be informed of the manufacturing time and delivery of the product) – (Customized products will normally be sent within 15 business days from the completion of the design project and the start-up of the manufacture of the molds, (this time will be subject and will be variable to the volume-quantity of molds to manufacture) – (softbaitsmolds.com is not responsible for the cost of taxes to the country of destination, it will be the client who must take charge of the customs procedures of their country as well as the payment of corresponding taxes)-(Returns are not accepted on orders outside the European Union in cases where the customer does not want to be responsible for the tax expenses they may have in their country).
Note: In the event that there is a stock out or technical or other problems, from softbaitsmolds.com we will contact you immediately to inform you of the new delivery time or, if it is not possible to serve said product, to reach you. an agreement between both parties.
If you have any questions, do not hesitate to contact us through our email info@softbaitsmolds.com or by calling 689201029
On behalf of the team that makes up softbaitsmolds.com, we thank you for taking the time to read the shipping methods.
1. Order the product and select the transport company.
2. You will receive an order confirmation message.
3. We will send your order once the purchase process is complete.
4. You will be able to follow your shipment until the final delivery.
PRICES AND APPROXIMATE DELIVERY TIMES.
| Express Shipping to All Countries | |
|---|---|
| Shipping prices to Spain and Portugal. | 6,50€ |
| Shipping prices to European countries. | 11€-30€ |
| Shipping prices to countries outside the European Union (Mexico,USA,Canada..) | 24$-68$ |
| Approximate Shipping Times | |
|---|---|
| Spain and Portugal | 24-48H |
| European countries | 2-7Days |
| Outside the European Union (Mexico,USA,Canada...) | 3-10Days |
Change or Return of Products
Total customer satisfaction is one of softbaitsmolds.com’s priorities. In this way, and to confirm that the product received is to your satisfaction, we accept returns in the following cases:
If the packaging is damaged. In this case, it is important that you indicate to the carrier that you do not accept the order at the moment of receipt, indicating the damage caused on the delivery note of the transport company.
In any of these cases, you should email us at info@softbaitsmolds.com.
To proceed with the return indicate:
- The order number.
- Products that you want to return, and what problem they have.
- If you want to change the products for others, or we will refund the purchase amount.
- The payment method used in the initial sale will be used for the refund.
- softbaitsmolds.com will be responsible for the return shipping costs of the products.
The return must be made in the original packaging within 14 days from the date of delivery.
Returns will not be accepted when the weight of the returned piece (including the weight of the remains) is less than 75% of the weight of the original piece. In this case, you will be informed by email and if you so request, the product will be sent back to you postage due.
Upon receiving your message, we will indicate the day of collection of your shipment, we will be in charge of the complete management of the collection of the products. softbaitsmolds.com will bear the return costs if the product does not meet our quality standards.
FAQs
Order processing and shipments.
- Check your order confirmation: Check the order confirmation in the email you received, make sure that the shipping address is correct and that the estimated shipping time has not expired.
- Contact the store if the estimated delivery times have been exceeded and you have not received any shipping updates, ask about the status of your order and if they can provide package tracking information.
- Order tracking: All our shipments have tracking, consult the link that was sent to your email when placing the order and consult the carrier’s website for tracking updates.
- Intention customer service: If you can’t get information from the carrier’s tracking system, please contact the store’s or carrier’s customer service, the problem will be resolved as soon as possible.
Remember that the shipment can always vary depending on the place of destination and other factors unrelated to baitech.
ADDITIONAL INFORMATION
Baitech – Spanish manufacturer of injection molds for sport fishing, with which you can make professional finished baits yourself in minutes.
We manufacture aluminum molds for fishing vinyls and molds for lead lures, from 1 cavity or multi-cavity for hobby as professional molds for large producers and brands of vinyls and lead lures, fully customized molds, custom 100×100 3D modeling and Advanced programming for a professional finish.
We also have manual injectors of 1 and 2 colors, plastisol, pigments, aromas, flavor additives, lubricants, etc.
All our aluminum molds are made with specific alloys for high-quality injection molds, the machining of the fishing molds is carried out with high-performance CNC tools and machinery from well-known brands in the machining sector.
We offer the option of a confidentiality agreement for custom designs (your molds will never be sold to other clients). We also manufacture molds to make jigs, spinnerbaits, chatterbaits, jig heads, both for freshwater and sea fishing for large predators, we design custom packaging for fishing vinyls and other products.
Taxes will not be charged on our products for countries that reside outside the European Union, (United States, Canada, Mexico… ect) they will pay the product without taxes plus shipping to their country.
For Spain and other European countries, the prices of the fishing molds will include the corresponding VAT.
If you are interested in distributing our fishing molds in your country, please contact us for more information about the distribution of the products through the contact form.
Worldwide delivery: USA, Australia, Germany, France, Spain, Italy, Great Britain, Israel, Brazil, Mexico, Canada and many others, if your country is not on the shipping list please contact the store and immediately the best offer for shipping will be requested.
Urgent delivery by the main transport companies, Correos Epress, Seur international, DHL and UPS. 3-7 business days to USA
Payments on our platform are completely secure and encrypted through the Redsys 3D Secure and paypal payment gateways: payments by credit/debit card – Bizum – paypal – bank transfer.
